Gaya APA
Tjiptono, Fandy. (2005).
PRINSIP-PRINSIP TOTAL QUALITY SERVICE (5).
Yogyakarta:
ANDI Yogyakarta.
Gaya Chicago
Tjiptono, Fandy.
PRINSIP-PRINSIP TOTAL QUALITY SERVICE.
5
Yogyakarta:
ANDI Yogyakarta,
2005.
Text.
Gaya MLA
Tjiptono, Fandy.
PRINSIP-PRINSIP TOTAL QUALITY SERVICE.
5
Yogyakarta:
ANDI Yogyakarta,
2005.
Text.
Gaya Turabian
Tjiptono, Fandy.
PRINSIP-PRINSIP TOTAL QUALITY SERVICE.
5
Yogyakarta:
ANDI Yogyakarta,
2005.
Print.