SERVICE, QUALITY & SATISFACTION

10 1 50 SERVICE, QUALITY & SATISFACTION Tjiptono, Fandy Primary Author gregorius candra Primary Author mixed material 9789792927856 Yogyakarta ANDI Yogyakarta 2011 MANAJEMEN & STRATEGI MEREK Tjiptono, Fandy Primary Author mixed material 9789792926699 Yogyakarta ANDI Yogyakarta 2011 BRAND MANAGEMENT AND STRATEGY Tjiptono, Fandy Primary Author mixed material 9797318419 Yogyakarta ANDI Yogyakarta 2005 PEMASARAN GLOBAL Chandra, Gregorius Primary Author Fandy Tjiptono Primary Author Yanto Chandra Primary Author mixed material 9797311457 Yogyakarta ANDI Yogyakarta 2003 SERVICE MANAGEMENT Tjiptono, Fandy Primary Author mixed material 9789792905090 Yogyakarta ANDI Yogyakarta 2008 STRATEGI BISNIS Tjiptono, Fandy Primary Author mixed material 9797316297 Yogyakarta ANDI Yogyakarta 2005 PRINSIP-PRINSIP TOTAL QUALITY SERVICE Tjiptono, Fandy Primary Author mixed material 9797630900 Yogyakarta ANDI Yogyakarta 2005 STRATEGI PEMASARAN Tjiptono, Fandy Primary Author mixed material 978979295434 Yogyakarta ANDI Yogyakarta 2015 STRATEGI PEMASARAN Tjiptono, Fandy Primary Author mixed material 9797313816 Yogyakarta ANDI Yogyakarta 1997 MANAJEMEN JASA Tjiptono, Fandy Primary Author mixed material 9797631540 Yogyakarta ANDI OFFSET 2006